Refund Policy

Refund Policy

Effective Date: September 4, 2026

Every Tickle Stitch product is purchased through a third-party marketplace (Etsy, Amazon, or TikTok Shop), so that marketplace's buyer-protection and refund process also applies to your order. The policy below is how Tickle Stitch handles defect, damage, and material-difference claims.

Because every Tickle Stitch product is made-to-order specifically for you, we cannot accept returns for buyer's remorse, change of mind, or sizing mistakes. Please double-check size charts and product details before ordering.

What We Will Refund or Replace

We will refund or replace items that arrive with:

  • Manufacturing defects (misprints, ink errors, missing print, printing on the wrong location, color significantly off from the listing image)
  • Damage in transit (torn fabric, broken zippers, water damage, package crushed in shipping)
  • Material differences from the listing (wrong product, wrong size, wrong color received vs. ordered)

How to Request

Within 30 days of delivery, contact us at info@ticklestitch.com or open a return through the marketplace you purchased from (Etsy, Amazon, or TikTok Shop), with:

  1. Your order number
  2. A clear photo of the defective or damaged item showing the issue
  3. A short description of the problem

We respond within 2 business days. If approved, you will receive either a full refund (issued through the marketplace you purchased from, to your original payment method) or a free replacement (your choice). You do not need to ship the original item back unless we specifically ask.

Refund Timeline

Approved refunds are issued through the marketplace you purchased from, typically within 5 business days. Depending on your bank or card issuer, the refund may take an additional 3–10 business days to appear on your statement.

What We Don't Refund

  • Items returned outside the 30-day window
  • Items damaged by misuse, washing instructions not followed, or normal wear and tear
  • Sizing complaints when the size chart was available at time of purchase and the size received matches the size ordered
  • Custom or personalized items (unless defective)

Cancellations

You may cancel an order before production begins (typically within 6 hours of placing the order) by contacting us at info@ticklestitch.com or through the marketplace you ordered from. Once production has started we cannot cancel; the standard refund process above applies.

Contact

  • Email: info@ticklestitch.com
  • Operator: ElieCom L.L.C., a New Jersey limited liability company, doing business as "Tickle Stitch"
  • Mailing address: P.O. Box 45, Long Valley, NJ 07853